Terms of service

Welcome to VB Raw Hair. By using our website (www.vbrawhair.com) you agree to these Terms of Service. If you do not agree, please do not use our website.

1. About us

VB Raw Hair is an online store selling raw human hair extensions and related products. You can contact us at violetblumecustomerservice@gmail.com.

2. Orders and payment

• By placing an order you confirm that you are at least 18 years old, or have the consent of a parent or guardian.
• All orders are subject to acceptance and availability. We may refuse or cancel an order, for example if a product is unavailable or a price was shown in error. If we cancel, we will refund you in full.
• Payment is taken in full when you order, using the methods shown at checkout. You confirm that you are authorised to use the payment method you choose.

3. Shipping and delivery

Shipping costs, free-shipping amounts and delivery times are set out in our Shipping Policy and shown at checkout. Delivery times are estimates and can vary because of location, customs or courier delays. Please make sure your delivery details are correct.

4. Returns and refunds

Our Refund Policy explains how to cancel an order, return an item or report a fault.

5. Products

Raw hair is a natural product, so colour, texture and wave pattern can vary slightly between bundles and from the photos. Screen settings can also affect how colours look. These natural variations are not faults.

6. Intellectual property

All content on this website, including text, photos, logos, graphics and videos, belongs to VB Raw Hair. You may not copy or use it for commercial purposes without our written permission.

7. Use of the website

You agree to use this website lawfully and not to interfere with how it works or try to access any part of it without permission.

8. Our liability

We are responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care. We are not responsible for loss that was not foreseeable, or for business losses. Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited by law, and nothing affects your statutory rights as a consumer.

9. Third-party links

Our website may link to other websites. We are not responsible for their content or how they use your information.

10. Changes to these terms

We may update these terms from time to time. The version on our website when you place your order applies to that order.

11. Governing law

These terms are governed by the laws of England and Wales. If you live in Scotland or Northern Ireland, you may also bring claims in your local courts.