Refund policy

At VB Raw Hair, we take pride in providing high-quality hair products. Due to hygiene and quality reasons, we only offer refunds under the following conditions. Please read carefully before making a purchase.

 

Eligibility for Refunds

• Refunds are only issued after the product has been returned and inspected.

• Products must be returned in perfect, unused condition, with tags intact and original packaging unopened.

• Products that have been used, damaged, or altered in any way are not eligible for a refund.

 

How to Request a Refund

1. Contact our customer service team via email at violetbluecustomerservice@gmail.com to initiate a refund request.

2. Include your order number and a brief description of the items you wish to return.

3. You will receive instructions for returning the product safely to our address.

 

Refund Process

• Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed within 7–10 business days using the original payment method.

• Shipping costs for returning the product are the responsibility of the customer unless the return is due to an error on our part.

 

Non-Refundable Items

• Used or opened hair products

• Products with removed tags or damaged packaging

• Products purchased during final sales or promotional events (if specified at the time of purchase)