Refund policy

VB Return Policy

Your right to return
You can cancel within 14 days of receiving your order. Email us with your order number, then send the hair back within 14 days.

Condition
Hair must be unused, unaltered, and returned in its original packaging. Hair that has been worn, washed, dyed or cut can't be returned unless it's faulty.

Where to send it

CREON VB Hair

ISC London
286 Caledonian Road

London N1 1BA

How to send it
Send it by tracked Royal Mail and keep your tracking number. Put a note with your order number inside the parcel. Return postage is paid by the buyer.

Refunds
Once your return arrives, we'll inspect it and update you. Approved refunds go to your original payment method within 14 days.